Before your first session, it helps to know where you stand. These legal terms set out the rules that apply to your account, the scope of our obligations to you, and the rights you hold when you interact with gg jili — covering access, transactions, account data and support contacts. Access to the platform depends on local law and is available only where local law permits.
Account access rights
InstaPay and Bank Transfer context
Philippines-eligible regions
User data handling
OUR POLICY POSTURE
How These Legal Terms Work on gg jili
These terms govern every interaction between you and the platform — from the moment you open an account through to how transactions are recorded against your wallet. Availability depends on local law and on the region from which you access the site; it is your responsibility to confirm that access is permitted under the rules in your area. Where transactions are involved — including those routed through InstaPay or Bank Transfer — the conditions tied to each method are displayed in the cashier screen at the time you initiate the request. We do not alter those displayed conditions after you confirm a transaction. If a conflict arises between a condition shown in the cashier and a general statement elsewhere in these terms, the cashier-screen condition applies to that specific transaction. Cookies and session data are collected to keep your login state active and to surface account-relevant content. You can manage cookie preferences through the settings accessible in your browser. These terms may be revised; the current version is always the one visible on this page. Continued use of the account after a revision takes effect means you accept the updated terms. If you disagree with any revision, the correct step is to stop using the account and contact our support team.
InstaPay
Bank Transfer
Philippines-eligible regions
Account wallet records
Cookie settings
WHAT FALLS INSIDE
Scope of This Policy: What Is and Is Not Covered
Not every part of your experience sits under this policy in the same way. The four areas below draw a clear line between what falls inside our direct obligations and what falls outside them — so you know exactly where to direct a question.
Account Access
The creation, verification and suspension of your account fall fully inside this policy. Any decision we make about access — including regional eligibility under local law — is covered by these terms, and you may raise a query through our support channel.
Transactions
Deposits and withdrawals processed through InstaPay or Bank Transfer are governed by the conditions shown in the cashier screen. Those conditions form part of this policy. Processing times depend on the payment rail used and are displayed in the cashier before you confirm.
Site Content
Game content sourced from studios available in the lobby — including titles you can access after login — is covered insofar as the content is served through this platform. We are responsible for how that content is presented, not for the underlying game mechanics set by each studio.
Third-Party Services
Links from the site to external services, payment providers' own interfaces, and any platform outside gg jili are outside the scope of this policy. Once you leave our domain, the terms of the third party apply. We have no control over, and accept no responsibility for, third-party content.
YOUR PRACTICAL RIGHTS
Actions Available to You Under This Policy
Your rights are practical, not abstract. At any point while your account is active, you can request a copy of the transaction and session records we hold against your account — submit that request through the support chat or email route listed in the contact section below. If your account details contain an error — name spelling, contact number or email address — you can correct most fields directly in your account settings after login; fields that require identity re-verification will prompt you through the steps shown on screen. Raising a policy question does not require you to close your account first. Send the question to the support team, describe the section in dispute and the response will reference the current version of the text on this page. All requests are logged with a reference number so you can follow up if the response is delayed.
Review Your Records
Request a copy of your transaction history and session log through the support chat. The request is tied to your verified account, so log in first and have your account reference ready before you submit.
Correct Account Details
Most personal details can be updated in account settings directly after login. Fields linked to identity verification will prompt you through the on-screen steps; follow those instructions and the correction takes effect once verification is confirmed.
Raise a Policy Question
Quote the relevant section and describe your concern in the message. Our team will respond with the current policy text as the reference point, not a paraphrase. You keep full account access while the question is open.
Request Data Changes
Where local law grants you the right to request deletion or restriction of personal data we hold, submit that request by email. The response will confirm what can be actioned and what data must be retained for transaction compliance purposes.
POLICY CONTACT PATHS
Reach Us About These Legal Terms
Three routes are open when you need to discuss anything in these legal terms — choose the one that fits the urgency of your question. For time-sensitive account access concerns, live chat is the most direct path. For detailed written queries about data handling or policy scope, email gives you a record of the exchange. Whenever you contact us about a legal matter, include your account reference number so the team can locate your records without delay.
Live Chat
Open the live chat widget from any page after login. State your policy concern clearly and quote the section number if possible. The team will reference the current version of this document in their response.
Email Support
Send a written request to the email address shown in your account dashboard. Email is the preferred route for data-access requests, correction requests and any dispute about how a specific clause has been applied to your account.
Account Help Centre
The help centre, accessible from the menu after login, contains answers to the most frequently raised policy points. If the answer there does not resolve your question, it provides a direct path to escalate to the support team.
HOW WE HANDLE THIS
Data, Cookies and Account Security Under This Policy
Understanding how we manage your information is a direct part of reading these terms honestly. Your account data — registration details, wallet records, session history — is stored for the period required by the transaction compliance obligations that apply to this platform. After that retention period, data that is no longer required for compliance is removed from active records. Cookies used on the site are limited to session management and account-relevant content surfacing; advertising or behavioural profiling cookies are identified separately in the cookie preference panel in your browser settings. Account security relies on the login credentials you set; we do not store your payment app credentials from GCash, Maya or Bank Transfer, as those transactions are handled by the respective payment rail.
Data Retention
Transaction and session records are kept for the period required by applicable compliance obligations. Once that period passes, records not needed for active account functions are removed. You can request a summary of what we currently hold at any time through the email support route.
Cookie Management
Session cookies keep your login state active between pages. Preference and analytics cookies can be adjusted in your browser settings. The cookie preference panel does not require a support request — you can act on it directly from your device.
Account Security Practices
Your login credentials are your responsibility to protect. We will never ask for your password or payment app PIN through chat or email. If you receive a message claiming to be from us that asks for credentials, treat it as suspicious and report it to the support team immediately.
Requesting Policy Changes
If you believe a clause in these terms has been applied incorrectly to your account, submit the concern by email with the clause reference and your account number. The team will review against the published version of the policy and respond in writing.
COMMON POLICY QUESTIONS
Frequently Asked Questions About These Legal Terms
The questions below cover the points that come up most often when you read through these legal terms for the first time. If your question is not here, the support team can address it directly through live chat or email.
Does this policy apply to me if I access gg jili from the Philippines?
Access depends on local law and on your specific region. Where access is permitted under local law, these terms apply in full from the moment your account is created. It is your responsibility to confirm that using the platform complies with the rules in your area before you register.
How do I get a copy of my transaction history?
Log in to your account, then contact the support team through live chat or email with your account reference number. A summary of your transaction and session records can be provided upon a verified request. Most transaction details are also visible directly in your account dashboard after login.
What happens to my data if I close my account?
Closing your account does not result in the immediate deletion of all records. Transaction data is retained for the period required by compliance obligations. Once that retention period ends and no active obligations remain, data is removed from active records. You can ask for a written confirmation of the timeline by emailing support.
Can I dispute a transaction condition shown in the cashier screen?
The conditions displayed in the cashier screen at the time you confirm a transaction form part of these legal terms and govern that specific transaction. If you believe an error occurred in how those conditions were applied, raise it through the email support route with your transaction reference number and the cashier screenshot if available.
Who do I contact if I think my account data contains an error?
For most personal details, you can make corrections directly in account settings after login. If the field requires identity re-verification, follow the on-screen steps shown in settings. For anything that cannot be corrected through the self-service route, contact support by email with your account reference.
How will I know if these legal terms have been updated?
The current version of these terms is always the text visible on this page. We do not send individual notices for every revision. Continued use of your account after a revision is published means you accept the updated terms. If you disagree with a change, stop using the account and contact the support team.
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